Privacy Policy

Last Updated: 9 March 2025

Welcome to Terry Travel (hereinafter referred to as “this Website”). We take your personal data protection seriously and are committed to ensuring your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information. Please read it carefully.

1. Information We Collect

When you use this Website or participate in our activities, we may collect the following types of personal information:

Basic Information: Such as your name, contact details (email address, phone number), and other information provided when registering or requesting a customised itinerary.
Payment Information: When booking a tour, we may collect necessary payment details. However, transactions are processed through secure third-party payment services. We do not directly access or store your credit card information.
Travel Preferences and Requirements: If you apply for a customised itinerary, we may collect information such as your travel interests, dietary preferences, and special requirements to better tailor our services to your needs.
Browsing and Technical Data: When browsing this Website, we may collect your device information, IP address, browsing behaviour, cookies, and other technical data to improve your user experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

To provide the travel services you have booked, including handling registration, payments, and itinerary arrangements.
To offer customised itinerary suggestions and related services based on your preferences.
To contact you, respond to your enquiries, or provide itinerary updates.
To optimise website content and user experience, and to enhance service quality.
To comply with legal obligations or protect our rights, as required by law.

We do not sell, exchange, or rent your personal information to any third party without your explicit consent, unless required by law.

3. Data Protection and Storage

We take appropriate technical and administrative measures to safeguard your personal data and prevent unauthorised access, disclosure, or modification.

Payment information is processed through secure payment services to ensure encrypted transactions.
This Website uses encryption technologies (such as SSL) to secure data transmission.
Only authorised personnel may access your personal data, and they are required to follow strict data protection policies.
We will store your personal data in accordance with legal requirements and delete or anonymise it when no longer needed.

4. Cookies and Third-Party Services

This Website may use cookies to enhance your user experience, including:

Essential Cookies: Ensure the proper functioning of basic website features.
Analytics and Statistics Cookies: Help us understand user behaviour to optimise content and experience.
Marketing Cookies (if applicable): Used for personalised recommendations or advertising.

You may manage or disable cookies through your browser settings, but doing so may affect some website functions.

In addition, we may use Google Analytics or other third-party analytics tools to improve website performance. These service providers may collect anonymous data to help us analyse traffic and usage trends.

5. Your Rights

In accordance with applicable privacy laws, you have the following rights:

Access and Correction: You may request to access or correct your personal data.
Deletion Request: Unless legally required to retain it, you may request the deletion of your personal information.
Marketing Opt-Out: You may opt out of receiving our marketing emails by clicking the “Unsubscribe” link in the email.

If you wish to exercise these rights, please contact us and we will respond within a reasonable timeframe.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to legal requirements or business needs. In the event of significant changes, we will post an announcement on the Website or notify you via your provided contact information. Please review this page regularly to stay informed about the latest privacy protection measures.

7. Contact Us

If you have any questions about this Privacy Policy or wish to access, amend, or delete your personal data, please contact us via:

Terry Travel Customer Service

Email: service@terrytravel.com.tw

We are committed to protecting your privacy, ensuring the security and transparency of your personal data. Thank you for your trust and support.